Returns & Exchange

Exchange window

You can exchange a product within 3 days of receiving it, as long as it is unused, in its original sealed packaging with all accessories, and you have the invoice or order number.

Opened products can only be exchanged if the item is defective on arrival (DOA) — we’ll verify the fault and replace the unit.

Dead on arrival (DOA)

If your product doesn’t work out of the box, contact us within 3 days. After we confirm the fault, you get an immediate replacement — or a full refund if no replacement is available.

Online (cash-on-delivery) orders

You can inspect the box with the delivery person before paying. If something is wrong with the order, refuse the delivery — you pay nothing.

After payment, the standard 3-day exchange window above applies.

Not exchangeable

Software licenses, opened consumables (ink, toner), and special-order items brought in specifically for you — unless defective.