Warranty Policy

What’s covered

Every product we sell is 100% genuine. Unless stated otherwise on the product page, new laptops, desktops, monitors and printers carry a 1-year warranty against manufacturing defects (the warranty period for each product is listed in its specifications).

Accessories (bags, mice, cables, adapters) carry a 3-month warranty against manufacturing defects unless stated otherwise.

What’s not covered

Physical damage (drops, cracks, broken hinges or screens), liquid damage, electrical damage from power surges, and damage caused by unauthorized repair or modification.

Software issues, viruses, data loss and consumables (batteries lose capacity naturally; ink and toner are consumables).

How to make a claim

Message us on WhatsApp (+961 3 393 002) with your order number or invoice, the product, and a short description or photo/video of the issue.

Bring or send the product to our shop in Tripoli with its box and accessories. We diagnose free of charge — covered defects are repaired or the unit replaced; if neither is possible, we refund.

Typical diagnosis takes 2–5 working days depending on the brand.